Help

We hope you're enjoying VirtualTourist. If you have questions about anything on the site, please have a look at the menu above. You can also use the Help Search Box to keyword search the entire help section too. We've tried to explain just about every question we've come across.

If you can't find the answer to your question you can go to the Help and Technical Forum. There you'll find friendly VT Members who probably encountered the same questions and will be glad to help you.

  1. What's With the Sheep?
  2. I Just Joined VirtualTourist, but I Cannot Find Myself With The Member Search. What am I Doing Wrong?
  3. What is VirtualTourist?
  4. Does VirtualTourist Cost Anything?
  5. How Do I Change My Password?
  6. How Do I Add a Location to the VirtualTourist Database, Change Its Spelling, Or Sort It Into the Correct Region?
  7. I Forgot My Password. What Can I Do?
  8. What's The Address of My Homepage?
  9. Can I Change My Member Name?
  10. How Do I Delete My Account?
  11. How Do I Build a Travel Page?
  12. How Do I Upload A Picture?
  13. Who Determines The Top 5 Tip Makers?
  14. Why Don't You Delete Inactive Members?
  15. Can I Stop Getting Notices For A Forum I Posted In?
  16. How Do I Contact VirtualTourist?

1. What's With the Sheep?
The sheep photo, used when someone hasn't uploaded their own profile photo yet is in honor of Barney the Sheep - the pet of one of our members in New Zealand. Barney was the first animal to proudly wear our new VT caps back in 2002 and was a main stay on the circuit of VT visitors to New Zealand. Sadly Barney passed away a couple of years ago, so we offer tribute to the mighty Barney!

(But we'd really rather have your own smiling face on the site - so upload your own photo)

2. I Just Joined VirtualTourist, but I Cannot Find Myself With The Member Search. What am I Doing Wrong?
You're not doing anything wrong. It takes a day for the search index to pick up new member names. Tomorrow you'll appear in the search. For the time being, your homepage can be found at http://members.virtualtourist.com/YOURMEMBERNAME. Welcome and have fun!

3. What is VirtualTourist?
VirtualTourist is a travelers' exchange. Members from around the world share inside info about the places they live and all the places they've traveled to. With VirtualTourist you can Go In The Know! with Real Info From Real Travelers.

4. Does VirtualTourist Cost Anything?
No. VirtualTourist is 100% Free.

5. How Do I Change My Password?
To Change your password, just click 'Settings' at the top of the page, and replace your old password with a new one.

6. How Do I Add a Location to the VirtualTourist Database, Change Its Spelling, Or Sort It Into the Correct Region?
As with most issues that require help from VT Staff, the best thing to do is to drop a note to: feedback@virtualtourist.com. If you're asking about a location, it's best to give as much detailed information as possible. You can read more about locations and other VT issues in the other subject of the Help Sections, linked above.

7. I Forgot My Password. What Can I Do?
When you log in, if you've forgotten your password, you'll see a link that says, "i've forgotten my password" Just click the link, provide the information we ask and we'll send your password to the external email that you have given us on file. The system is secure because you can only retrieve the password if it matches your Email address on file and you can only receive it at your Email account.

8. What's The Address of My Homepage?
The address of your homepage is members.virtualtourist.com/YOURMEMBERNAME

9. Can I Change My Member Name?
No. Unfortunately for technical and security reasons, you cannot change a membername.

10. How Do I Delete My Account?
If you wish to cancel your membership, simply write to us at feedback@VirtualTourist.com from the verified email account that is associated with your VT member account.

If you are not able to write from your verified email, please provide
your VT account password for verification. You may change your password to something else before requesting deletion. We will remove your account for you.

11. How Do I Build a Travel Page?
Simply go to your travel pages (you must be logged in). From here you will need to add the location you would like to write the tip about. Once you have done so, click the "Build/Edit" text link for the city you would like to write about. We'll lead you through the quick and easy templates that will result in professional looking pages in no time. You don't need to know anything about how to build a webpage.

12. How Do I Upload A Picture?
Uploading your picture at VT requires 3 simple steps.
First, click 'browse'. A little window pops up showing the files on your computer. Browse your computer for the picture you want to upload. When you've found the picture you want to upload just click on it to highlight it, then click 'open' to pick the picture you've decided on. All you have to do now is click "Upload the picture" and the image you've selected will be uploaded to VT. It's a lot easier to do than explain. Just remember to Upload the picture once you've selected a pic!

13. Who Determines The Top 5 Tip Makers?
The Top 5 Tip Makers are based entirely on the ratings that VT members give to tips.

14. Why Don't You Delete Inactive Members?
Some members sign on and don't come back for a long time. So long as we have the account, there's a hope to contact them and get them involved. Longtime VT member and all around good guy, Daarth, is one example of a guy who signed up, went away for a year, and then ended up being one of the best, most active, and most delightful members around! We and many others are very glad we didn’t delete him.

The site is ordered so that active members are always shown before inactive members. In fact in most cases, it's actually quite hard to come across inactive folks, unless you search deep into the birthday or more obscure lists. Furthermore, the last online date is clearly marked so you can decide whether or not you wish to take the time to contact a member who hasn’t been on for a while.

Though some people claim that we don’t delete accounts because higher member numbers look good for advertisers, quite the opposite is true. It’s simply a bigger hassle to determine who to delete and who not to. As for the ‘they keep the old members here for advertising claim' that's simply not true. Here’s why…advertisers couldn’t care less how many members are here. They care about how many unique visitors per month come to the site, (VT is visited by about 6 million non-members and members.) In fact advertisers tend to see active membership sites as less appealing. They are often seen as sites where people waste time on the computer. Instead of travelers shopping for a trip, they see members as people who potentially are here to send email, post forums, make friends, chat, post pictures etc. Advertisers never ask for membership numbers and don’t care. Look in the ad section you won't find a mention of the member numbers. We like the members cause we think it's cool to have so many people sign up, and because we always hope they’ll come back and decide to be active. Advertisers are focused on other indicators.

15. Can I Stop Getting Notices For A Forum I Posted In?
Yes and No. If you post in a Forum you will be get notices about new postings. However, you can suspend the notices of all forum replies for a little while if you'd like to not be distracted by them. You can arrange all this in the 'Preferences' link of your VT Notices Console. It is important to encourage fellow members to not bother others with frivolous or off-topic postings which everyone will receive. Especially in the travel forums, posting should stick to the topic at hand.

16. How Do I Contact VirtualTourist?
To Contact VT, simply visit VT Contacts