will close on Feb 27th.

Please save any personal content and exchange contact info with other members you?d like to stay in touch with. Thank you for your contributions to the VirtualTourist community.

"Over charged" Quality Inn Bedford Tip by penneagles

Quality Inn Bedford, Bedford: 320 reviews and 0 photos

We were charged double for a 2 night stay. When I called the manager, she admitted this happened, explained that they were using a new system and that they were not familiar with it nor did they understand it. Money was supposed to be refunded into my bank account the same day, plus 20% of the room fee. Over 24 hrs later, none of the money has appeared in my account, the manager is 'unavailable, out on the property, or in a meeting' and corporate won't/can't do anything because it's a franchise as a separate entity. It is completely unacceptable customer service to use a system you aren't familiar with on your guests, take more money than was authorized, and then give them the run around when trying to fix this mistake. I will never again stay at a Choice Hotel nor will I recommend anyone I know stay there.

Address: 4407 Business Route 220, Bedford, PA 15522
Price Comparison: about average
Phone: +1 814-623-5188
Price: US$80-120
Theme: Hotel
Website: http://

Was this review helpful?

  • Written Nov 15, 2011
  • Send to a Friend
  • Add to your Trip Planner
  • Report Abuse


This member has not been ranked.
No VT rank yet.

Have you been to Bedford?

  Share Your Travels