"Over charged" Quality Inn Bedford Tip by penneagles

Quality Inn Bedford, Bedford: 312 reviews and 0 photos

We were charged double for a 2 night stay. When I called the manager, she admitted this happened, explained that they were using a new system and that they were not familiar with it nor did they understand it. Money was supposed to be refunded into my bank account the same day, plus 20% of the room fee. Over 24 hrs later, none of the money has appeared in my account, the manager is 'unavailable, out on the property, or in a meeting' and corporate won't/can't do anything because it's a franchise as a separate entity. It is completely unacceptable customer service to use a system you aren't familiar with on your guests, take more money than was authorized, and then give them the run around when trying to fix this mistake. I will never again stay at a Choice Hotel nor will I recommend anyone I know stay there.

Address: 4407 Business Route 220, Bedford, PA 15522
Price Comparison: about average
Phone: +1 814-623-5188
Price: US$80-120
Theme: Hotel
Website: http://www.qualityinn.com/hotel-bedford-pennsylvania-PA001?promo=gglocal

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  • Written Nov 15, 2011
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