Yaki Mix SM mall of Asia: "Don't even try" Philippines Restaurant Tip by chappi

Philippines Restaurants: 110 reviews and 128 photos

EVEN TRYING TO DINE HERE WAS A HORRIBLE EXPERIENCE....

We drove for more than two hours facing heavy rains and a snail-paced traffic from our place to MOA (Mall of Asia) just so some receptionist could turn her nose at us and tell us that they'd be closing at 10:15.

We arrived at around 8:45 and were trying to get our party signed up but when we walked to the reception area, which was open to the bay and therefore open to the rain, none of the five people (4 receptionists and the supervisor) who stood there took any notice of us they continued chatting and laughing while we, the hungry and tired customers, just stood there waiting for someone to realize that they were getting paid to do their jobs. When finally one of the receptionists decided to entertain us (Jennifer Metoc was her name) she already launched into discouraging us by saying that they stopped serving at 10:15 and that we would be the 16th to be served.

She raised her voice at us and when we asked her to call the manager she didn't even excuse herself and just walked out. She was disrespectful, haughty and she had the gall to lie about it when we spoke to her supervisor. She didn't plead her case-she pushed it as she continued to argue with us about what happened. And when asked for her last name she dismissively pointed to the supervisor as if to say "if you want it get it from him"

It was very DISAPPOINTING and very INSULTING for us. We get it Yaki Mix is a big restaurant with a lot of customers but that DOESN'T GIVE THEIR EMPLOYEES THE RIGHT TO TREAT THEIR CUSTOMERS IN SUCH A MANNER. Since the resto is a buffet type it gives their employees a chance to slack of and just chat or whatever,which should not be the case.

TO THOSE WHO WOULD ATTEMPT AT GETTING A SEAT OR DINING HERE, A WORD OF ADVICE, IF YOU WANT TO KEEP YOUR TEMPER JUST DON'T.

Address: SM Mall of Asia
Price Comparison: more expensive than average
Price: US$11-20
Rating: 1
Theme: Japanese/Sushi

Review Helpfulness: 2.5 out of 5 stars

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  • Written Nov 11, 2011
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