"what a nite mare - stayorange hotel" StayOrange.com Hotel Tip by DRONNEL

StayOrange.com Hotel, Kuala Lumpur: 29 reviews and 0 photos

Iam an Indonesian, i booked and paid to reserved hotel @ stay orange hotel - pecinan street-china town, for all my friends to watch LIVE MOTOGP SEPANG 2011.
I already paid via online booking via http://www.stayorange.com/
as the record was :
1.Reservation Number is 23743

2.Reservation Number is 23771

Guest Details

3.Reservation Number is 23765

4.Reservation Number is 23802

Guest Details

i booked and paid for A Double EnSuite Room Room with queen size bed and own bathroom (which is the highest room rate in this hotel-stay orange for 3nites 4 days, stated from 21 oct 2011 upto 24 oct 2011. All the process was completed and paid, also stated on my credit card.
but when the date come, 21 oct 2011 friday, the front officer said the room was full, so my friends are being moved and the front office (indian guy) replace the room with FAMILY ROOM. THE INDIAN GUY SAID ITS A FAMILY ROOM, WHICH IS NOT EXIST in their HOTEL-STAYORANGE, THE CALLED FAMILY ROOM SAID IS A BUNKER ROOM, WHICH IS THE LOWEST RATE ROOM IN THE STAY ORANG HOTEL. all my friends are complaining but the front office guy keep talking bla bla, nonsense, the room is full, there is no other room.
ALL MY FRIENDS ARE VERY MAD AND DISAAPPOINTED FOR THIS KIND OF SERVICE. and im sure this ini not the way of STAY ORANGE SERVICE, this is only a naughty front office behavior. Even, before the date (21 oct 2011) i have sent all the confirmation by sending the record of our reservation number via fax n email, inorder to ENSURE THE RESERVATION, but no reply, by that time, we think the stayorange is busy.

As a tourist, all my friends are having a very disappointed experiences while coming to malaysia to watch motogp sepang 2011 events.

Please, this is really need your attention for the image of malaysia in the future. investigate this stayorange hotel or the front office guy who was on duty on that day, 21 oct 2011, 22 oct 2011, 23 oct, 24 oct 2011.

I have all the payment transaction records if you need for proof.


fyi - the queen bed rate is 79.80rm / nite
the bunker / dom rate - which the front office said as as FAMILY ROOM is 57.50rm

Address: 16 , Jalan Petaling, Kuala Lumpur, 50000, Malaysia
Price Comparison: about average
Directions: CHINA TOWN
Phone: 603-2070 2208
Price: US$20-40
Theme: Hotel
Website: http://www.stayorange.com/

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  • Written Oct 24, 2011
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