"Hit and miss" LAICO Umubano Hotel Tip by wbbartlett

LAICO Umubano Hotel, Kigali: 114 reviews and 1 photos

I've stayed at the Umabano over a period of several months so feel well qualified to comment on it. For me, it was a convenient location. The rooms were comfortable if a bit tired (the bathooms especially), the pool was good and the food I thought adequate.

The guy who said this is the worst hotel he ever stayed in obviously had a bad experience or has been very lucky not to stay in some of the hotels that I've stayed in! But if you asked me to sum it up, the word would be 'inconsistent'. The staff, whilst generally (though not always) pleasant, are pretty poorly organised. The waiting service in the restaurant during my last stay seemed pretty unattentive in an unbothered kind of way. And the internet connection is fine when it works - but it seems to be down more often than not.

So, I'd say, could be better, in need of some TLC and a quantum leap up in customer service.

Unique Qualities: Pool is nice, view is OK - but really just about average.

Address: Boulevard de l'Umuganda, BP 874, Kigali, Rwanda
Price Comparison: more expensive than average
Phone: +250 252 593 500
Price: US$120-180
Theme: Hotel
Website: http://umubanohotel.rw/

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  • Written Oct 15, 2011
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