"BED BUGS, Filthiness, Horrible Customer Service" Regency Inn Tip by rosewater_saffron

Regency Inn, Ukiah: 8 reviews and 0 photos

This review is about the motel operating as Americas Best Value Inn at 1070 S. State St., Ukiah, CA 95482. Americas Best Value Inn is a motel chain. According to discussion via phone with an Americas Best Value Inn customer service representative, and also a phone call to this particular location: Strangely enough, although this particular location currently is not listed on the Americas Best Value Inn website, and is unknown to reservation agents who answer calls to the official Americas Best Value Inn reservations hotline, it is still active in the Americas Best Value Inn motel chain and operates under the name of Americas Best Value Inn.

My overriding complaint about the room we were given at this motel is that IT HAD A BED BUG INFESTATION. The bed was crawling with bed bugs, and the bedding was heavily stained and littered with hair. There were bed bugs creeping behind the headboard. The carpet was also heavily stained, not to mention the unwholesome odor of the room. Needless to say, it was a horrifyingly filthy room.

We had checked in at around 3 in the morning. We were on our way from Central California to Oregon; we had been driving for almost 9 hours and just wanted a place to rest, so we randomly selected this motel. Within minutes of checking in and finding the room as it was, we went back to the front desk and attempted to check out, but the woman who had checked us in was no longer there; there was no longer any employee at the front desk. We repeatedly rang the buzzer, and no employee appeared. Of course, we did not bother to stay overnight; we just left the key at the front desk and fled the motel in complete disgust.

Later, we phoned the front desk to complain and demand a refund. The same woman who had checked us in answered the call. (I know it was the same woman as she had a distinctive Indian accent, and she expressed that she remembered checking us in.) She stated that she had not heard the buzzer. She also stated that she felt it was unsafe to be present at the front desk at the time of night that we were ringing the buzzer, and she refused to grant a refund. It was a terrible waste of $90.

Furthermore, there were loiterers on the premises who were intoxicated, noisy, and shouting violent threats against each other. There also appeared to be illegal activity on the premises, namely illegal drug use and prostitution. We actually witnessed drug dealing taking place on the stairs of the motel, when we were on our way from the front desk to our room right after checking in. We had seen the shady characters loitering on the stairs and tried to steer clear, but our room was on the upper floor, and the motel only has one stairway, so there was no avoiding them. Unfortunately, these things did not become apparent until we were making our way to the room after paying for it. Our experience at this motel was amazingly, surreally bad. And it's a curious thing that such a street criminal element would be present at a motel that charges $90 a night.

But my overriding complaint is constituted by the bed bug infestation and filthiness of the room. It was not sanitary or safe to stay at this motel.

Unique Qualities: No redeeming qualities whatsoever. The pool wasn't even filled - it was empty except for a puddle of stagnating vomit-like water at the bottom.

Address: 1070 South State Street, Ukiah, CA, 95482
Price Comparison: more expensive than average
Phone: 707-462-6657
Price: US$80-120
Theme: Motel
Website: http://

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  • Written Oct 13, 2011
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