"poor service" Baltschug Kempinski Tip by tonyg38

Baltschug Kempinski, Moscow: 930 reviews and 14 photos

The hotel has got a wonderful location. It owns a very beautiful building. But service is very very poor. I have no choice but to stay here becasue our company has got special prices and the office is very close, but I wish I had stayed elsewhere. All extra serivces are so expensive that I first thought I made a mistake in my calculations to Euro... And for this money you get nothing.
Just a few examples: I asked for extra towels, and they ignored it. I asked to get theatre tickets for the opening night (emailed in advance), and got no reply. The toilet was leaking. There were crums on the floor. The reception is very rude and not willing to help. How can this be a five star hotel and cost so much?! This is crazy.

Unique Qualities: The location is great!!! 15 minutes to walk and you're in Red Square.

Address: Ul Balchug 1, Moscow, Central Russia, 115035, Russia
Price Comparison: most expensive
Directions: located in the very centre, across the river from the Kremlin.
Phone: +7 495 287-20-00
Price: US$180 and up
Theme: Hotel
Website: http://www.kempinski.com/en/moscow/hotel-baltschug/welcome/?utm_source=tripadvisor&utm_medium=referral&utm_content=weblink&utm_campaign=KIMOW&cmp=TABListing+KIMOW&source=S20001547

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  • Written Sep 20, 2011
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