Gem Palace (Milano Diamond Gallery): "Buyer Beware of Gem Palace (Milano Diamond Gallery" Grand Cayman Shopping Tip by Bewaryofcarnival

Grand Cayman Shopping: 26 reviews and 46 photos

Gem Palace (Milano Diamond Gallery) is one of Carnival Cruiseline's recommended stores. Carnival cannot be trusted when it comes to their port shopping program... it is all a ploy for them to make more money by receiving a cut when you make in-port purchases. The guarantee they offer is completely worthless.

On May 10, 2011, I purchased a 14 karat white gold diamond ring from Milano Diamond Gallery in Georgetown, Grand Cayman for the amount of $3395.00. I consider the item purchased at Milano Diamond Gallery to be a fraudulent product.

34 days after purchasing the ring, a small diamond fell out (one of 58 small diamonds surrounding 3 larger diamonds). I became uneasy about the product I had purchased, so on June 20, 2011 I took the ring to a very trusted and reputable jeweler whom I have done business with for years. After inspecting the ring, he informed me that it was a "total disaster" and that there were several more diamonds on the verge of falling out at any time.
I received a certified letter from the jeweler (and certified gemologist) who inspected the ring. He stated the following:

?Upon inspection of a 14K white gold diamond ring belonging to Katie Morgan, it is evident that the reason for a diamond falling out of the ring is because of inferior workmanship in the setting process of the diamonds. It is evident that more diamonds will fall out of this ring because of the lack of stability of prong work when the diamonds were set. It is not an option to rebuild all prong work because of major expense involved and the initial instability of material to work with. We are custom-design manufacturers of jewelry of all types, and have over 30 years of experience in the field of manufacturing of jewelry, for not only the public but other stores as well. ?

I have since made numerous attempts to settle my dispute with Milano Diamond Gallery who has been extremely uncooperative and difficult to contact. My emails to the company have gone unanswered and when I called Milano headquarters in New York on June 22, 2011, my requests to speak to a supervisor were repeatedly denied.

After having no success reasoning with the merchant (Milano) I turned to Carnival and The PPI Group (who is in charge of the port shopping program) to take responsibility. I sent multiple emails to corporate leaders, contacted customer service many times, and even sent certified letters to The PPI Headquarters. I have only gotten responses from one staff member and she has repeatedly denied my requests to demand a refund from Milano.

Address: Georgetown, Grand Cayman
Theme: Jewelry

Review Helpfulness: 2.5 out of 5 stars

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  • Written Jul 3, 2011
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