"Worst hotel in Albquequerque" Hotel Andaluz Tip by nkut

Hotel Andaluz, Albuquerque: 1,271 reviews and 6 photos

For a hotel that is rather expensive, the customer service was horrible. No coffee in the rooms; have to walk to the lobby to get a cup of complementary coffee and then usually the coffee pot was empty. No vending machines in the hotel; had to walk to the Hyatt to buy a coke. No hot water. Every day we were never given enough towels and one day we were even told by the housekeeping staff that they did not have time to clean our room.

The real problem is on the weekends they have live entertainment in the lobby and on the patio. Saturday night we came back to our hotel at 10 o'clock. The music was so loud the walls vibrated. At 11:30 p.m. finally called to ask when the music would stop. Said 12 midnight or we could move rooms--yeah, in our pj's and pack up all our stuff. At 12:45 the walls were still vibarating so called again and was told--the lobby music quit at 12, the patio at 2 a.m.!!!! Of course, how did we have the audacity to complain, no one had ever complained--ever! 15 minutes later they called to say they could put sound proofing stuff on our windows. Now, if no one had every complained, why did they arrive with plastic cut to size of the three windows.

Long story short, we were not even given an "I am sorry nor a penny for our inconvenience."

Lousy hotel. Plus there were three felonies (a burning of a church and two stabbings) within one block of the hotel in the five days we stayed.

Unique Qualities: NONE.

Address: 125 Second Street North-West, Albuquerque, New Mexico, 87102, United States
Price Comparison: more expensive than average
Directions: Downtown.
Phone: +1 505-242-9090
Price: US$120-180
Theme: Hotel
Website: http://www.hotelandaluz.com/

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  • Written Sep 7, 2010
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