"Beware Payless Care Rental in Orlando, FL" Cars/Motorhomes Tip by RCTravelerVirginia

Cars/Motorhomes, Orlando: 50 reviews and 26 photos

When you query car rental agencies in Orlando, FL Payless will show as one of the rental companies that offers some of the lowest rates.

Some of the reasons for this are that it is the only car rental company not located in the airport terminal; they don?t even have a customer service desk on site at the airport. To get to the rental facility you must first find a courtesy phone that has no large signs and contact their dispatch center. You then must wait for a shuttle bus that drives you 15 minutes to their location.

Once at the location the counter agents try to sell you an upgrade, a GPS rental and of course the insurance that they pressure you that you have to have. If you decide not to get the insurance they pull out several waiver forms and tell you that ?you really need this insurance?. If you still decide against the insurance they bill your credit card for a ?deposit? of $350.00 or more in addition to your ?inexpensive rate?. This in effect ties up your credit line and gives the rental company ?free use? of your credit.

When you complete the paperwork and are ready to leave the agent tells you to check the vehicle but they don?t give you a form to make any notes on damages the vehicle has. The key here is that you have to go back and talk to the agent to make your comments, who tells you that they are not concerned about any scratches or minor damages.

Now when you return the vehicle there are no signs at the airport to find the Payless location. When you arrive at the facility they check it for scratches as well as any and all damages. If you indicate the rental agent said they were not worried about scratches of minor ?dings? no one knows what you are talking about.

I would recommend that you stay away from this location and the company in general as their business practices and customer service is the worst I have ever seen.

Mode: TO
Type: Car/Motor Home

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  • Written Jun 3, 2010
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