"Not as good as expected" The Elmfield Tip by tomsara1976
The Elmfield, Ilfracombe: 312 reviews and 0 photos
We stayed at The Elmfield with our two children age 3 and 6 months.
Good points: Playroom, breakfast caters well for toddlers.
The old website which we looked at before we stayed strongly implied dinner was served, it is not and has not since last year. Clearly it is preferable to us that we can have dinner when we arrive after a very long journey. Take away menus were given to us, but this is not great for our toddler. We would have asked for dinner at the hotel if we had known for the first night as we arrived at 5pm on a rainy day, but equally the hotel should have told us dinner was not served there.
The following morning, Matt confirmed that the website had since been changed and as Zoe was cooking a chicken for the family, would we like some for dinner too, to make up for the confusion. Of course we said yes, that would be great. What we did not need or expect was a three course meal, white linen, fresh flowers and food that had allegedly been purchased just to feed us. We also did not expect the £43 charge plus £5.75 charge for our daughter, this was just food, no drinks (we only had water). We of course did not expect an a la carte service for free every night, but Matt did not state that the dinner would cost us, as the invitation was so casual - we even brought Matt and Zoe a bottle of wine to thank them for sharing their dinner with us. Clarity is not a strong point of the Elmfield. Matt should have told us it was a three course meal and the cost. The Elmfield response will try and make out that all the plates were sent back clean and they purchased organic food etc etc, but this still does not excuse the fact that we should have been told of the cost.
The Elmfield did provide sausage and beans for one night for our daughter which was provided free of charge, however the hotel apparantly asked a member of staff to stay on the Thursday we were there just in case we wanted our daughter to eat dinner again. We were not told this and therefore did not know that we were charged for food that night too...again without informing us. Had we been told that the staff member was staying on just for us, we would have said not too as we were out the whole day and did not know if we were going to be back for dinner that night. Why did the hotel just not speak to us at breakfast that morning? In fact it embarassing for us to ask for food for our daughter. We only did so because it is difficult eating out in the evening with a fractious 6 month old.
The cost of the rooms in the family annex is way too expensive...when we contacted the hotel, we were only offered two options - interconnecting rooms in the hotel with no bath or the family annex with bath. The two options were offered at the same price of £150 per night inc. breakfast. Of course we chose the family annex as we needed a bath for our children. The water pressure was terrible, the water scorching hot. We were told on check in that a plumber was coming the next day to fix it but it was never fixed. The only toiletries was a bar of soap. Condensation was strong, the bathrooms were mismatched and certainly not luxurious in any way. The Elmfield will respond that the family annex has been newly built and is luxury accommodation - no, it is not. They will also say that if five people are in the annex it comes to £30 B&B per night which they say is excellent value for money. Well great, but there were not five people in the room. At £150 per night we personally expect better accommodation.
Before check in we emailed the hotel asking for only 3 things - a cot, a microwave and a bed guard. We were given a microwave which was great, but the cot was in the wrong room and the bed guard was not supplied. The hotel will respond that we asked for a long list of things, we did not, and in fact we did not know we would even get the microwave in the end as no confirmation was ever sent back.
The bar is an honesty bar - not a bar with "friendly efficient bar staff" as stated on the website.
The swimming pool was filthy, not just untidy but looked like it had not been recently cleaned. There was no toilet paper, there were used wet wipes in the changing rooms, the ventilation was terrible and we were all choking within minutes of being in the pool. I know that some guests are messy, but please Elmfield check the pool daily, it was horrible.
None of the DVDs worked and in fact one got stuck in our DVD player.
The total cost for 4 nights came to £676.25 - we were left feeling totally ripped off. If you want true family friendly accommodation then go elsewhere.
Our advise to the Elmfield is to be careful - you promise a lot on your website which does not come true.
Matt and Zoe will obviously respond to this by saying that you can't please all the people all the time and that they are devestated by this review, but we were also very upset by tour stay - our first holiday as a family of four which was spoilt by alot of the things which occured at The Elmfield.
Address: Torrs Park, (formerly Elmfield Hotel), Ilfracombe, EX34 8AZ, United Kingdom
Price Comparison: more expensive than average
Phone: +44 1271 863377
Price: US$180 and up
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