"Worst experience ever" Iberostar Dominicana Hotel Tip by paul_kanata
Iberostar Dominicana Hotel, Punta Cana: 6,798 reviews and 5 photos
Iberostar has a huge waterfront property on Bavaro beach in Puntacana. Basically, it has four five-star hotels sitting along the sea shore not to say about luxury residences and apartments (Iberostate). The two of the hotels: Puntacana and Dominicana share the same pool, beach, buffet/beach restaurants, bars but have different lobbies. The rooms are situtated in the two large prison type 4-stories rectangular buildings. The pool and a small park are squeezed in between.
The Iberostar Bavaro hotel is situated next to the Dominicana and has its own lobby and buffet restaurant (not shared with other Iberostar hotels). It also has its own pool and beach. The accomodation is in 2-story 8-room duplex buildings (casitas).
The a-la-carte restaurants, beach restaurants, entertainment (animation) programs, activities and facilities (spa, gym, casino, shops strip) are shared between the 3 hotels. Therefore, the variance between the 3 hotels is mainly in which building you are accomodated.
ACCOMODATION: 3 stars.
The Iberostar Dominicana is probably the lowest-level accomodation offered by Iberostar and is normally cheaper compared to Iberostar Puntacana (similar 4-story building) and Iberostar Bavaro (8-room casitas). The rooms are quite outdated and falling apart though the paint seems to be recent. The furniture is dated late seventies. The closet was occupied by ants. The shelves and drawers were dusty. The ice bucket was full of black mold inside. The bathroom was also occupied by little ants. The faucets and plumbing were of good quality however they have seen better days. The receptacles in the room were broken and the lamp electrical wire was sparkling. The air conditioner leaked on the floor at the entrance so we had to keep a towel on the floor before it was fixed by a technician.
There was a cable TV in the room. Most of the 50 channels are in spanish, there are very few english channels. Additional channels are available for an extra fee. We didn't watch it a lot because the TV-set was very old and was not working very well. It also had a very little screen (16"?). The safe in the room is extra. The Iberostar-branded shampoo, conditioner and shoe-shine supplies are replenished every day. The minibar (Brahma beer, Dasani water, Coke/Fanta/Sprite) is refilled every other day.
STAFF: 3 stars
Some of the staff are very friendly (usually the ones who sell you something) and the rest are very unfriendly. Never a smile. The worst impression is from the staff working in the lobby bars. They don't really care about what they do and how they do it. It looks like they are somewhere else at the moment or very tired of their work. I have seen a glass of water delivered with someone's lipstick on it to a client. It was replaced immediately when the client noticed that but who knows how clean the other glass was. You better order in spanish because nobody speaks english well enough to understand.
RESTAURANTS: 3 stars
There were a lot of large flies on the food stations, especially on meat products so I did not bother making a sandwich. The staff didn't seem to notice the flies. I hope the kitchens were cleaner.
As this is probably the cheapest of the 5-star hotels offered by Iberostar, it seemed to offer the least freshest food among all the four. (we went and visually checked the variety, presentation and quality of food in other Iberostar restaurants). To us it looked as if whatever had not been consumed in the other restaurants the day before was transferred to Iberostar Dominicana the following day. Their salads all looked and tasted very strange. The ingredients didn't seem compatible and the dressings were awful. The tables were full of stuff but there was not much to choose. What we tried was not a 5-star food at all; edible but either very plain or sometimes disgusting. To my taste the coffee was overroasted and thus tasted like coal. Couldn't drink it even with lots of milk. The choice of wine was inexpensive spanish white and red Terra 2008 wine. We couldn't make ourselves drink the white one; red one we drank dilluting it 1:1 with water. The same wine was offered in the a-la-carte restaurants.
BEACH: 4 stars
The beach is crowded but if you walk aside a little bit it gets better. The sand is white and the sea is beautiful. There is a little coral reef good for snorkeling located 30 meters from the shore to the right of the beach. The dive center is conveniently located right on the beach. It offers PADI open water certification - 3.5 days (7 dives; US $510) and various open sea tours (at extra charge).
POOLS: 4 stars
The hammocks are all reserved early in the morning but if you walk around you probably will find some unclaimed. It was a low season though so I think in high season it is worse. The pool is quite large and spacious; it has several pools connected together. The jacuzzies and sauna are available in the spa center (reservation required) at no extra charge.
ANIMATION: 2.5 stars.
We went to see one of the shows - Boogie Night. The animation team tried hard to make it live but a little extra vocal training and music lessons would not hurt. They were off most of the time with music and singing. People were leaving the show 10 minutes after it started.
No free WiFi. Internet is $13/day (either lobby or in the room). English movie channels - $20/week. The safe in the room - $2/day.
If you're really looking for a five star hotel try Iberostar Bavaro GRAND HOTEL and don't bother going to Iberostar Bavaro, Dominicana, or Puntacana. I wish someone told me that before I came here.
Address: Playa Bavaro, Higuey, Punta Cana, Dominican Republic, Caribbean
Price Comparison: about average
Phone: +1 809-221-6500
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