"Nice but many opportunities for improvement" Sofitel Suzhou Tip by oerkenbo
Sofitel Suzhou, Suzhou: 51 reviews and 5 photos
I'm a big fan of Sofitel's. Their Asian properties are typically very beautiful with very good service. At the Suzhou Sofitel, you have to be a bit more patient:
●The air conditioning does not work well. It was very warm even in April.
●The staff in the restaurant are very passive. No one would offer tea/coffee until you ask.
●Their processes are intrusive and strange -- the executive lounge requires that you sign for services in the evening. Plus, the happy hour selections are very limited.
●The hotel in general is not as nicely decorated as other Sofitel properties. I stayed on the 6th Floor -- supposedly renovated, but the overall decor is far inferior to the Xian property, let alone the fabulous Wanda in Beijing.
●Nevertheless, the staff was helpful. They would try to address your concerns, but do not count on having a solution all the time.
●This is also the best 4* choice if you want to stay close to the downtown -- Guanqian area. Look for the best deals on the Sofitel's website
Unique Qualities: ●The design of the bathroom is bizarre. I had an executive club room -- the bathroom had a glass wall and door. There was a gossamer thin curtain that did little to protect the privacy of the person in the bathroom.
●Between the glass door and glass wall of the ensuite, and the other mirrors inside the room, every activity in the bathroom (and I don't mean just taking a shower) can be seen outside!
●You could view this as an opportunity to train yourself to lower your inhibitions!
Address: 818 East Ganjiang Road, Suzhou, 215005, CN
Comparison: more expensive than average
Directions: Only about 2-3 blocks S of Guanqian Street, the main pedestrian/shopping area of downtown Suzhou.
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