"Marhaba Airport assistance- a tourist rip-off" Dubai Tourist Trap Tip by adlf

Dubai Tourist Traps: 53 reviews and 90 photos


Marhaba meet and greet is a service provided at Dubai airport . It is part of the Emirates group. Anywhere in the world, airport assistance to those in need is offered willingly and freely , by other airlines and Emirates, but in Dubai, you have to pay for it. Emirates, you should be ashamed of yourselves. I recently asked Emirates for assistance for two passengers who did not speak or read any English, had never flown before, and would need help to get to the transit desk and onward departure gate.. Well, there is no help available unless you pay for it. Emirates staff did say it was only in Dubai, for any other destinations in the world they would help.Disgraceful. And to add insult to it all, the supposed 'meet and greet' means you will be met by someone who doesn't even speak your language. Is that what a 'meet and greet ' is?..... to be met by a stranger in total silence and be led away like a dog on a chain?. Surely if one is paying for this service they can at least provide a choice of languages so the assisted can feel comfortable and ask questions and so on. This service is nothing more than a grab for a quick dirham by the Emirates goup. Emirates prides itself and promotes itself for providing the best services around the world. Marhaba help is the most insulting service I have come across. If a pampering service is the idea behind Marhaba, great, provide it and charge for it. But to charge for genuine help is a disgusting and insulting thing to do.What's next, coin operated CPR services at Dubai if you have a heart attack? Emirates, hang your head in shame.

Unique Suggestions: If you want to be pampered and just feel important, then pay for the meet and greet and enjoy. But if you genuinely need help and assistance, then don't accept that you must pay for it. I found out later there are people at Terminal 3 who are there with signs offering help. There are also Emirates staff, Marhaba staff, cleaners , etc etc. So all you would really need to do is type out and print help requests in english and get the passengers to show these to anyone who has an Emirates uniform or yellow uniform.

Fun Alternatives: Fly a different airline . I won't fly Emirates ever again, I'll go with any other airline and bypass Duabi completely. Or, use Etihad.

Review Helpfulness: 3.5 out of 5 stars

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  • Updated Apr 18, 2012
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