"Experience with visitchile.com" Chile Favorite Tip by ErhardBernstein
Chile General: 99 reviews and 82 photos
Favorite thing: Chile is great, but don't book with visitchile.com. We did. We booked the Lago Genral Carrera tour which was supposed to integrate a flight from Chile Chico to Balmaceda as part of the return trip. This flight is also part of the promition of the lodge as can be seen in their promotional videos http://www.youtube.com/watch?v=XksuRSFwtGQ. However, after arrival at the lodge, we were confronted with the fact that this flight is no longer operated and we got a car ride.
Furthermore, a strongly recommended option to fly t Laguna San Rafael was no longer available, either. Both flihgts were the main reasons for us to book the program.
visitchile.com personnel was not to be reached during the program, and afterweards they didn't do anything to settle the problems either.
We are outraged!