"Questionable Security" Hotel Stary Tip by victoriazippy

Hotel Stary, Krakow: 614 reviews and 0 photos

I stayed at the Stary in August 2008 and would never stay there again. On the third night of a five night stay my locked hotel room was broken into and my laptop and camera stolen.
The hotel did not call the police, I had to have a Polish colleague whom I was working with do this. The only way to enter the room was with a key card issued by the hotel, the hotel room had been entered with such a key card.
The hotel manager seemed unconcerned and would not offer compensation until after the police were done with their reports: I have not heard a thing from the hotel manager since and am still waiting for compensation from the hotel... I was not even offered a change of room which left me feeling very vunerable. Very bad service and attitude for a 5 star hotel and raises concerns about their security.
Please note that in August there was no security cameras anywhere in the hotel: The hotel is in a good location and is clean but if the security is not in order thatīs a dealbreaker.

Address: Szczepa?ska 5, Krakow, 31-011, pl
Price Comparison: more expensive than average
Directions: Near the main square
Phone: 48-12-3840808
Price: US$180 and up
Theme: Hotel
Website: http://www.stary.hotel.com.pl/

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  • Written Nov 14, 2008
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