"Beware" Newcastle Hotel Virginia Beach Tip by shendaiannello

Newcastle Hotel Virginia Beach, Virginia Beach: 107 reviews and 1 photos

I booked a non-smoking room online. I recieved my confirmation by mail it stated that I had a smoking room. When I called to correct this, "Jeff" answered the phone and told me that non-smoking rooms were not even available on line and that I didn't "book" a non-smoking room, I just "requested" one. I could either "take it or leave it". He refused to cancel my reservation and told me that I needed to go back to the website to to do it. When I began to question this, he became very rude and called me a F***ing B*** and hung up on me. If this hotel allows the empolyees to speak to their customers this way, I cannot even imagine what a stay there would be like! If you want decent costumer service, go somewhere else!

Unique Qualities: WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!

Address: 1201 Atlantic Avenue
Price Comparison: more expensive than average
Phone: 757-428-3981
Price: US$120-180
Theme: Hotel
Website: http://www.baymontinns.com/hotel/49521

Review Helpfulness: 2.5 out of 5 stars

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  • Written Jul 21, 2008
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