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"Management response to UKtraveller08" Mediterranean All Suites Hotel Tip by markkoppen

I would just like to clarify that you did not hand your keys to a staff member.
You actually deposited your keys in the box marked
“LATE CHECK-OUT KEY DROP BOX RECEPTION HOURS 7AM TO 11PM”
As to the accusation that I, the manager abused you I am stunned.
I was the person that listened to your concerns and tried my best to make you happy.
I was the person that bought you flowers when I heard of the loss of your sister, I was the one who gave you free accommodation, who organized your complimentary late check-out and the Airport shuttle bus.
I have always been professional and have never abused anyone.
I am sorry you lost your sister and understand you did not enjoy your stay, but your accusations are unfair.
P.S. I think the security guard was trying to be friendly.

Address: 81 Cavenagh Street, , Darwin, Northern Territory
Price Comparison: about average
Phone: (08) 8981 7771
Theme: Hotel
Website: http://www.mediterraneanhotel.com.au

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  • Written Mar 5, 2008
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