"Worst Hotel Ever-Major Construction" Hyatt Regency Albuquerque Tip by run400200
Hyatt Regency Albuquerque, Albuquerque: 963 reviews and 8 photos
I stayed at this hotel for a conference in February, 2008. Let me begin by saying that this was the worst experience I have EVER had at a hotel.
There were four of staying in a room. We arrived on a Wednesday afternoon and checked in. Upon reaching our room, we were greeted with what sounded like a jackhammer hammering the floor above us. It was SO loud that a nap, or conversation rather, were out of the question.
We called the front desk immediately and said we needed to move to another room. We were told there were no other rooms available in the hotel (which was a complete lie).
The next morning we awoke bright and early to pounding, drilling, and whatever else you could imagine. We did some investigating, assuming that the construction must be taking place directly over our head. We were wrong. The construction was more like 10 floors above our head, and all over the hotel .
We called the front desk again, but the manager was supposedly out to lunch and would call us back. Of course, that didn't happen so we went down to the front desk. We could hear the staff on the phone with other customers, who were also apparently complaining about the noise.
The front desk would do nothing for us. At one point, they tried to tell us that they attempted to alert us of the construction before we came. Considering they had our address and phone number, yet still didn't get ahold us, my guess is they didn't try.
We demanded some money back, but they wouldn't budge. Finally, we went back to our room and received a call from the head honco manager guy. We explained that we couldn't sleep, couldn't watch TV, couldnt' do anything because there was an incessant drilling going on above our heads.
Basically, he said he wasn't going to do anything, that if he did something for us, he'd have to do it for everyone else staying at the hotel. It seems obvious that the hotel knows people are miserable, but once they get there, it's too late to find anywhere else.
Address: 330 Tijeras Ave Nw, Albuquerque, NM 87102
Phone: +1 505-842-1234
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