"Exceedingly Lousy Service & Food" Fairmont Copley Plaza Tip by bostontravler

Fairmont Copley Plaza, Boston: 2,557 reviews and 9 photos

I took my husband here for his 50th. Booked the special Sports Themed Suite as he is a big Red Sox fan. Previous occupant apparently didn't want to check out, so husband and I got shuffled off to another room with not a word of explanation. Until we complained, Of course!! Then the manager LIED to us about the current guest being "ill." I understand that I am a nobody, but I don't need to be reminded of it, especially by some punk hotel manager, and not when I am paying $550/night for a hotel room. Somebody got "superior" customer service, but it sure wasn't my husband or his very irate wife. Our 2-day holiday trip to Boston was cancelled because we couldn't get another hotel in the area (I refused to stay the second night at the Fairmont). Thanks for nothing, Fairmont Copley. You stink!

Address: 138 Saint James Ave, Boston, MA 02116
Price Comparison: most expensive
Phone: +1 877-226-9964
Price: US$180 and up
Theme: Hotel
Website: http://www.fairmont.com/copley-plaza-boston

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  • Written Sep 27, 2007
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