"My advice: Don't stay in this hotel." Hilton Bath City Tip by Perrypathetic

Hilton Bath City, Bath: 2,455 reviews and 0 photos

We booked a family room which (according to the plaque on the door) was a 'Plaza Room'. This term turned out to refer to the price not the accomodation. Into a normal sized hotel bedroom they had squeezed a 'king sized' bed (two singles pushed together) and a sofa bed. So there was little room for three adults to move around in. We paid 175GBP a night (reduced from 200+GBP) but to get this 'special' price we had to pay upfront in full with no refund. That was a pity because the misgivings we felt from our arrival, when no-one helped with our luggage and there was no offer forthcoming as we checked in, crystallized when we saw our room and we would have gone elsewhere but for that fact. There was no airconditioning and the complimentary extras (half a bottle of wine, some fruit and some biscuits) were no more than a sop. The hotel touts its 2m GBP facelift but there was no evidence of it on our floor. The ceiling on our 2nd floor corridor had holes in places and there were water stains on the carpet. The exterior is an ugly block which has been artfully photographed to hide the fact on the website and the most attractive thing about the interior is the view of the river. Service left a lot to be desired. We wanted some laundry done but were told they don't do it at the weekend and we only found out when we asked why it had not been collected. On our first full day the bathroom was not cleaned properly and dirty glasses were left on the table. They also got our newspaper order wrong twice. The mistake was corrected when we complained but, at the price we paid, it should not have happened in the first place. We are Hilton Honours members and have stayed in Hilton hotels worldwide, which they knew, and only chose this hotel out of (misplaced) loyalty. It is clearly aimed at business travellers. I would advise anyone else to choose another one.

Unique Qualities: The only thing I can recommend this hotel for is the great breakfast.

Address: Walcot Street, Bath, Somerset BA1
Price Comparison: more expensive than average
Directions: Centrally placed close to shops and attractions, which they use as a selling point but in fact there are at least another half a dozen (probably less expensive) hotels equally well situated.
Phone: +44 1225 463411
Price: US$180 and up
Theme: Hotel
Website: http://www.hilton.co.uk/bathcity

Review Helpfulness: 2.5 out of 5 stars

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  • Written Jul 21, 2007
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