Mikado Restaurant: "Terribly SLOW service, no water refills" Mikado Restaurant Tip by cslaughter1

Mikado Restaurant, Salt Lake City: 1 reviews and 0 photos

We went to Mikado for Saturday lunch (1/27/07). We were promptly sitted in the "basement" dining section and I thought it was a nice atmosphere, different than other restaurants I've been in. I asked the server a question and he let me know that this was his first shift so he didn't know a lot. That should have been my first clue that there would be trouble. There were no other servers assisting or training him in this section and they were very busy as a retailer convention was in town. We ordered 5 different specialty sushi rolls, emimame (soy bean appetizer), and their Asian Fries. The first 2 rolls arrived fast and so we thought this was going to be our sushi restaurant that we would frequent from now on. The rolls were good, nothing excellent though. The Asian Fries were way over-priced for the amount that you got. For around $5.00, you got 4 Asian skinny fries about 10" long. For that price, I would have expected double the amount. Then the nightmare began ... we waited literally one full hour and our other 3 sushi rolls still had not arrived. I order all my rolls with no avocado and I heard the server deliver a "no avocado" roll to the table next to me. After the table ate it, they told the server that they ate something they didn't order! Guess that was ours! Our water glasses were empty during this hour and I finally had to ask for water. My husband almost had us walk out. The server explained to us that the kitchen was backed up. After 1 hour, 2 rolls were delivered. 1 1/2 hrs later, we received the final roll however it wasn't the one we ordered. We were so put out, we just ate it and called it good. The waiter then told us that he would try to get us a discount but when he came back he told us that he wasn't able to do so. A table with Asian visitors next to us also complained that they had waited 1 hour to receive Udon soup! The service was horrendous, sushi was average at best, and we'll not be returning. If you go, plan on paying for 2 hr parking.

Favorite Dish: Their specialty sushi rolls especially the Connect roll was very good. I just had a hard time enjoying it after the terrible service I received.

Address: 67 W 100 S, Salt Lake City, Utah 84101-1507
Price Comparison: more expensive than average
Phone: (801) 328-0929
Price: US$21-30
Rating: 1
Theme: Japanese/Sushi

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  • Written Jan 30, 2007
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