"Welcome to Russian Federation" Sheraton Sharm Hotel Resort Villas Tip by acetko
Sheraton Sharm Hotel Resort Villas, Sharm El Sheikh: 2,668 reviews and 11 photos
My wife and I spent 8 days there around 2007 New Years Eve. Hotel has great location and architecture, and consists of huge main building, villas and resort (one-store bungalows). At the time of our stay it was completely ran over by Russians - we were even greeted by the recepcionist with "Welcome to Russian Federation". No special complaints about that, but it seems that the general level of service has decreased because of changed guests profile. Few Italians and Brits too.
To start with, the mandatory New Years Eve dinner (65 Euros per person) was a mockery of party. Food was OK but it was being taken away around half an hour after midnight. The show is not worth mentioning. It was organized under the tent on the big terrace of the main building, so it was quite cold.
For the rest of the times meals were served in the inside restaurant, but the service could bearly keep with the human storms.
Our room in one of the bungalows ("Resort" part) was spacious with a nice balcony, with occassional shortages of cold (but never hot ?!) water.
The craziest thing was the clay tennis courts. There are only two for a hotel with more then 1000 rooms. The guy who is maintaining them is either illiterate or retarded or both. He speaks no English and can get very rude. Despite giving him big tips in advance, it took us multiple interventions on reception (where one can get good assistance) to get him to give us access we got with all-inclusive, prepare the courts and give us time-slots.
This was the paradigm of the whole service: you can get what you paid for, but only after (several) interventions. To make the confusion complete, occassionaly somebody of the service stuff would turn extremely nice and helpful, one waiter even refused to take the tip !
All in all I'd say in future it's a place to avoid.
Unique Qualities: Internal shuttle bus between main building and partially distant bungalows.
Address: Al Pasha Coast, , Sharm El Sheikh 00000
Phone: (20)(69) 3602070
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