"Aurora Towers - A most Unwelcoming hotel" Aurora Towers Hotel Tip by fleurbutler_ads

Aurora Towers Hotel, Pune: 189 reviews and 1 photos

Aurora Hotel was over priced for what you get. Nice rooms but extremely poor service! It is not a welcoming hotel and not one I will use again by choice. Even the little hotel at Mumbai airport which was half the cost had staff who welcomed guests with a smile.

There were just too many problems during my 3 day stay, to list.
A few of the main ones: It took 3 hours for a TV tech to come up to check the TV, after several phonecalls to Reception and finally a personal visit! The room safe did not work and was only repaird after a second complaint 2 days later! Was woken up at 5 am one morning and asked to move a non-existent car... and was disturbed AGAIN an hour later for the same thing, having already said that I did not have a car! Complained to the Sales manager who promised to look into it, but he never got back to me!! Left a feedback form for the hotel owner, as he is known to my mother, but have had no follow up on that.

You have been warned.... if you do not mind an over-priced hotel with bad service and staff with poor Customer facing skills, then this is the hotel for you. The only person in the hotel with a smile was the doorman... and the only one who received a tip!!

Unique Qualities: The deluxe room couldn't be faulted, nor could the view.... pity about the staff

Address: Moledina Road (beginning of Main Street, opposite Sterling Center), Pune 411 001
Price Comparison: more expensive than average
Directions: beginning of Main Street, opposite Sterling Center.
Phone: +91 20 2613 1818
Price: US$80-120
Theme: Hotel
Website: http://www.hotelauroratowers.com/

Review Helpfulness: 2 out of 5 stars

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  • Written Sep 26, 2006
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