Haathi Mahal: "Worst Hotel in Goa" Goa Hotel Tip by sylbain

Goa Hotels: 378 reviews and 424 photos

We received nothing but lies from the hotel management from beginning to end. On arrival kept waiting in reception for 3.5 hours, constantly being informed that our room would be ready in 15 minutes. Other guests arrived, checked in and shown to rooms with minimal delay. We had booked twin bedded room, but then shown double-bedded room, located directly under central air conditioning system. The whole room was vibrating and noise horrendous. Pointing out that our booking was for twin bedded room, manageress informed us that there is no difference in Goa between twin bedded and double bedded room! The booking was for two people and that they had fulfilled their contract. Informed this was the only vacant room in the hotel and nothing else available. Following demands, manageress eventually, but reluctantly after 1 hour agreed to contact rep. Negotiations took place between rep and manageress and we were told that a twin bedded room would be ready in half hour. Waited 2.5 hours to be shown to previously non-existent room and received an assurance that if we accepted this room for one night, we would be allocated a superior room the next day. Obvious reason for this promise, the room was located on the ground floor, next to reception area and staircase and less than 20 meters from main (with traffic noise and constant horn tooting) and less than 35 metres from the clatter of a building site. The following morning offered new room, which turned out to be located immediately in the same position, but 2 floors higher. Approached the manageress, but she denied ever making promise of a quieter pool facing room. Resort general manager intervened and although not present when the promise was made, was adamant that no such assurance would ever have been given and all she could say was, there is nothing we can do, so what do you want and immediately walked away uninterested. It now apparent after reading reports, the problems with Haathi Mahal have been ongoing for sometime when the hotel is anything like fully booked.

Unique Qualities: The resort management are in no way interested in hotel guests, only the time share guests. One thing worth mentioning is that by 8:00am each morning, all available sun beds had been taken and towels placed on them, apparently by time-share guests.

Address: Cavelossim, Salcette, Goa
Price Comparison: about average
Phone: 091-832-2871101
Price: US$180 and up
Theme: Hotel
Website: http://www.haathimahal.com

Review Helpfulness: 3.5 out of 5 stars

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  • Written Feb 28, 2006
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