"Unsatisfactory Thai Airways Experience Pt 2" Top 5 Page for this destination Airport and Flights Tip by Tina-Perth

We left at 11.45am, to arrive at the airport at the required time before our 1.55pm flight, so with the packing and travelling we did not eat lunch. The food in the Phuket Business Lounge consists only of awful sandwiches and pastries, so we did not eat anything there, thinking we would be offered food on the plane. All we were offered was the dry mango pastry shown. The flight was short, but we could have been offered something decent to eat. Neither Steve or I ate it.

We sat in the lounge at BKK and tried to find something to eat as we were very hungry, but the food again was pastry or awful sandwiches. I can't eat much pastry as it upsets my stomach, apart from being unhealthy. We made do with carrot & celery. Another couple came to sit with us as there were no seats left. They were from Switzerland and were also very unhappy about TA.

The BKK-Perth flight was far better. We decided to watch the featured movie, but it wasn't on. We then decided to watch Miss Congeniality 2, but reception was so bad we couldn't view it. The Flight Mgr had been told about our problems by one of the staff. He asked why we weren't watching anything and we showed him the problem. He fixed and restarted the movie so we could watch it.

We got into the Perth terminal at around 7am, very tired and eager to get home after flying all night. We waited for 40mins for our "Priority" luggage. Only one case arrived and was not tagged with priority tags. We then had to go through the process of reporting lost luggage. We were at the airport for 1hr. We were extremely unhappy as toiletries, phone chargers etc were in that case. We eventually got it back the following day.

After being totally ignored on my first letter of complaint, I again took it up with TA in Perth, as they'd also refused to hand over my points to the Star Alliance, as we'd thought, so we lost 11,000 miles each. I did get a very patronising response, but of course, no kind of reparations.
We will never fly Thai Airways again.

Mode: TO
Type: Airplane