It all started when I checked into the Puerto Pension – a highly recommended place among virtualtourists. The place looked a little impressive than the photos on the website – but hey, which hotel doesn’t? My room was adequate and had all the basics I generally like: hot water, clean sheets on a firm bed plus the niceties of TV and aircon.
The place is ok – but certainly doesn’t live up to its reputation. I guess what stands out most is an indifferent management. They just don’t seem to care very much. The specific issues were:
* the ‘free’ breakfast ended up having a charge (or they completely left me out on some of the possible extras) as a product of having me incorrectly fill out an order sheet. When I figured this out the second day, I asked the obvious question and got a clear answer. But clearly, no one at Puerto Pension is looking out for you.
* The tours they arranged were underwhelming. The first – one of the multi-prong see & go types had a guide who spoke little English and a warped sense of time (called for a 20 minute stop and cut it short after 7; said we would stop for 10 minutes that became a half hour). To add insult to injury, a very early morning confirmation call woke me for a 1 pm tour. The second tour was better but there was about a 30 minute waiting period to deal with various startup hassles.
* The final injury was also time-related. I wanted to grab my breakfast and catch a bus to El Nido. Before eating, I asked that my bill be prepared. After a quick bite, I found they hadn’t even begun to prepare a bill. Not a big deal, but precious minutes were lost. Those minutes would have made the difference in me being on the El Nido bus instead of watching it pull away...
Unique Qualities: Close to the baywalk and the church
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Theme: Hotel
Comparison: about average
Prices: US$20-40
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Puerto Princesa City
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on Jun 9, 2008
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