My husband and I chose this hotel in February 2002 for a couple of reasons, 1) we wanted to be on the East shore and 2) we didn't have too much money to spend as this was our honeymoon and we were going to be on the island for two weeks. The service was quite poor. Our first bad encounter was signing in at the front desk. No "Aloha!" no "Welcome!" just "Checking in?" (I've seen sticks with better personalities!) We got to our room, and it was two twin beds. Again, this is our honeymoon, and we booked a queen. Then, the next room had no shower head and was dirty. Finally, we settled for a room with a queen, but a broken A/C. We were awoken the next morning at 7 AM by the repairman wanting to fix our A/C. Glad to have the A/C, but 7 AM is a little early. No apologies and no compensation for our troubles.
As we all know, the pictures in brochures and on the company's website don't tell (or rather show) the truth. The grounds were nice, but that was about it. The room wasn't well lit and had a damp, moldy smell to it. The location, however, was great.
There is no onsite restaurant and had a small pool and jacuzzi. Each building is named after one of the Hawaiian islands. We stayed in the Ni'ihau building.
Unique Qualities: Great views of Wailua Beach--if it weren't for that, I would want my money back.
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Theme: Hotel
Comparison: less expensive than average
Prices: US$120-180
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Address: East Shore, Kapaa, near Coconut Marketplace
Directions: Take Hwy 56 North, and turn right at the Coconut Marketplace. Go past the shops and turn right.
Kauai
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on Sep 7, 2007
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