Not What I'd Expect From a Sheraton! and other Ho Chi Minh City, Vietnam Hotel/Accommodation Reviews

I have stayed at this hotel 6 times in the past 15 months. All stays were for several days with the exception of my last stay when I checked out after two nights. All of my stays were on the Exectuive Floor(s).

The staff, in general, are very nice with the exception of the desk staff and security (who are everywhere!). The staff on the executive floor are wonderful but that's what they're being paid for. The desk staff are borderline rude and the security staff are like nazis. The hotel will not allow visitors after 9 p.m. unless you pay $100 (on top of the $200 they already charge you!). I felt like I was a child and the staff were my babysitters - very condescending and borderline insulting.

The rooms are very nice and comfortable. The bathrooms are laid out nice and if everything worked - they would be wonderful. In 50% of my stays, I was put in rooms (three separate rooms) where I could not get hot water out of the shower. During my last stay, I complained and they said someone wouild fix it. I got back that same evening and was subjected to another cold shower. The next morning I checked out never to return.

I will not return to this hotel as I consider hot water a basic fundamental and the security is prison-like! Especially at $200 USD per night.

Unique Qualities: Great location, nice rooms, good happy hour in the Exec. Lounge & good staff in Exec. Lounge.

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Theme: Hotel
Comparison: most expensive
Prices: US$180 and up  » Currency Converter
Phone: 8488272828
Address: 88 Dong Khoi Street Vietnam
Directions: 1 Block away from the Opera House - great location.