We stayed in a Regents executive club room for nine nights. Upon arrival we where were greeted at the door and taken to a private check in desk in the executive club on the 18th floor. They were very pleasant and friendly and explained the features of the club : Breakfast each morning from 6-10 and 6-11 on weekends. Snacks from 5-8 each evening, Free drinks during club hours 6am to 1am. Free Laundry service and free use of the Spa. We were shown our room on the 19th floor with a view of the Planet Hollywood across the street. The room was large and spacious but the décor was a bit dated. Everything in the room was in working order and the room was well air conditioned and very clean.
We did have a few problems through. On our 4th night at the hotel we returned to the club for a drink or two before heading out and found the cabinet with the drink to be locked. I enquired about this at the desk and was told that the drinks were now chargeable in the club room. I asked for a further explanation since this was mid way though our stay and was not given one. The next day I enquired about this again and was given the explanation that the policy had changed and free drinks were now only offered between 5 and 8pm.
On the last night of our stay we were asked our room number as we entered the club! After more than a week stay I would think they would remember us as we clearly remembered this member of staff who had been working in the club on several occasions before.
We also had severe problems with the internet connection the entire time we where there. It was very slow and sometimes not responsive. When I enquired of this at the club desk and I was bluntly asked “Are you with the Shell Company” and I said no I was told the Shell Company was ‘clogging’ up the network and it should work fine in the next few hours. Yet after nine days it didn’t get any better. I think it is very unprofessional of the executive club concierge to blame the problem on a company using the hotel for a conference.
Unique Qualities: 1. Good location for the price
2. Great Spa and nice pool area
3. Large clean rooms
4. Executive club breakfast and snacks
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Theme: Hotel
Comparison: about average
Prices: US$80-120
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Phone: 603-214-18000
Address: 160 Jalan Bukit Bintang
Kuala Lumpur
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on Apr 19, 2007
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