Location is only good thing and other New York City, NY Hotel/Accommodation Reviews

We stayed at this hotel June 26 - 29, 2005, and were not happy at all with the experience. When we got to our room, the floor had not been swept. The air conditioning did not work in our room and while they were very prompt in sending someone to fix it, the air still was not cool. We left it on high the entire stay and the room became tolerable but never cool. During the first two days of our stay, the ice machine on our floor didn't work, so we had to trek down five floors each time we wanted ice (that was the nearest machine that was in working order). During the last half of our stay, all of the machines in the building were down -- the staff said it had something to do with a health inspection? -- so we had no ice at all. There was no phone book in the room, and we asked at the front desk for one, but never received it. The most frustrating thing, however, was that we had asked specifically about luggage storage. The day before we were checking out, I asked the lady at the front desk if we could store our luggage at 8 a.m. on our last day because we had tickets to see the Statue of Liberty that morning. She said no problem, that we could store our bags any time after 7 a.m. The next morning, we checked out at 8 a.m. and were then told that luggage storage didn't open until 9 a.m. (too late for us to make the ferry for the Statue). When I told the manager that his employee had said I could store the bags earlier than that, he was very rude and said it was my problem. The location is wonderful, which is why I gave it one star, but there is nothing else I could say positive about this hotel.


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Theme: Hotel
Comparison: about average
Prices: US$80-120  » Currency Converter
Address: 870 7th Ave, New York, NY 10019
Directions: Near Times Square