A Very Good Hotel and other Beijing, China Hotel/Accommodation Reviews

After a mind-blowingly bad experience at the Grand Wanfujing Hotel in Beijing it was an extreme relief and pleasure to stay at the Shangri-La.

For a start, the staff speak great English (always a help in a foreign country). The hotel is very clean and appropriate in all ways for a 5 star hotel. We were impressed with everything, especially the service.

Unique Qualities: Situated close to the State Guest House and historical Summer Palace, the Shangri-La Hotel is well located for either business or leisure. It is also near the financial district and Technology Park.

We really enjoyed having a drink at the Garden Bar. A lovely fishpond full of Koi fish adds to the atmosphere.

The restaurants were all good. We really enjoyed the Shang Palace Restaurant.

We did not check out the other amenities there, such as the gym or pool, but are sure they would be of the same standard as the rest.

I won't list all the facilities and services here, as there are many and they are on the website.

For your information,

Check-In: 2.00 pm
Check-Out : 12.00 noon

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Theme: Hotel
Comparison: more expensive than average
Prices: US$80-120  » Currency Converter
Phone: (86 10) 6841 2211
Address: 29 Zizhuyuan Road, Beijing 100089
Website: http://www.shangri-la.com/beijing/shangri-la/en/
Other Contact: Email : slb@shangri-la.com

We booked the hotel on the internet, had confirmation of our booking of a premium room with views over the Forbidden City for an 8.30am arrival. We arrived at the Wangfujing Grand Hotel after travelling all night only to be told we did not have a room. We showed them the confirmation of our booking. They said we would have to take a different room, but it was not ready, so we would have to wait in the lobby. We were VERY impressed since we had not slept all night and had a disastrous, seriously expensive trip from the airport. After an hour and 40 mins, Steve went up to the desk and asked what was happening. They said the cleaners were still working and we had to wait. About 15 minutes later we were allowed up to the room which was about a 2.5 star standard with cleaners still there. The room was filthy with scraps of screwed up paper, an unvaccumed floor and mould in the bathroom. The room itself was a box with our views over a large concrete roof with a pile of rubbish in the corner.

I sat on the bed and it felt like I had just dropped myself onto the floor it was so hard. But we were so tired, we laid on the bed. It had springs sticking out of it and was so hard that afterward we were both aching and I bruised my knee on the spring as I was getting up. The mattress was covered in a single bed sheet which didn't even cover the top of it.

A Chinese friend of ours was arriving in Beijing at 2.00pm. We rang him and told him about the hotel, so he came and got us at 3.30pm that day. We checked out of the hotel, but they still charged us for an overnight stay saying we had been in the hotel since 8.30am - even though we were sitting in the lobby for 2 hours! They actually tried to charge us for the 5 nights we had booked. No apologies made for our experience either. In fact, they were extremely off-hand about it and were almost contemptuous toward us. The staff are EXTREMELY UNPROFESSIONAL. They also spoke very poor english, so we couldn't really even get our point across.


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Theme: Hotel
Comparison: most expensive
Prices: US$80-120  » Currency Converter
Phone: 861065221188
Address: 57 Wangfujing Avenue Beijing 100006