'Mode': TO
Category: Airplane
Getting TO/AROUND: I really don't like writing a negative tip, but my experience with Air Canada was straight out of a Saturday Night Live sketch.
I have never had to fly somewhere SO close and encounter SO MANY problems.
566 miles as the bird flies from Boston to Toronto. Shouldn't be that big of a problem, right? That's what I thought, until the jolly folks at Air Canada proved otherwise.
Not only was my flight delayed 3 times getting to Toronto due to "mechanical issues"...but then I was delayed at *least* 4 times trying to get BACK to Boston due to "mechanical issues". I realized I wasn't going to get home that night so I rescheduled for the next day.
As I was getting rescheduled the employees called out:
"We can't find the plane??"
"Where is the crew? They are missing!"
"Do we have any idea when it will be leaving, if at all?"
I was in shock that they would even show their incompetence so loudly in front of a slew of angry customers.
I left that night with a written note on a ripped piece of printer paper as my "new" ticket for the next day and prayed that they would know what what was written on it and that I wouldn't be stuck here for the rest of my life.
The next day:
"Oh you were on that cancelled flight?"...yes, apparently so.
I stood at the desk for a good 45 minutes trying to check in because not only could the employee not find my new booking, but I was also told that I would probably have to go to another terminal, get some ridiculous receipt from another airline (apprently they were in some cahoots with them) and bring it back so that they could get paid.
What?
Nevermind.
I don't care.
Right before my new flight was about to board, the flights at nearby gates to Baltimore and Detroit were delayed for 1 hour and 1.5 hours respectively, due to...you guessed it:
Mechanical issues
3 delays getting to Toronto
4 delays leaving Toronto
1 cancellation
5 incompenent employees...
NEVER HAVING TO FLY AIR CANADA AGAIN: Priceless
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Website: http://www.aircanada.ca