1st day after 10 mins of check in : TV not working, sliding door to ourdoor jacuzzi was broken, had to wait for 1 hr before they can change another villa for us, though they upgrade us to a villa with a pool
2nd day : 1030pm : wanted to use the DVD player can't work, after checking they didn't even have a cable to connect the DVD player to the TV. We have to tidy the room so we won't want our private belongings to be exposed to the service guys.
3rd day : front desk called me at 12 and 1225 twice to ask me check out and even said guests were waiting at the lobby which in fact my booking was via a special internet package whereby late check out was given till 3pm.
Though the resident manage was aware of all these bad experiences, he didn't even offer us a free transport to the airport, he just said he will arrange something for our next visit as we are having a 2nd trip in May.
We feel this so called best spa resort in Phuket lacks its sincerity in making up to its guest, truly disappointed afterall we have so high hopes on this hotel from so many positive reviews before we go and stay.
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Theme: Hotel
Comparison: most expensive
Prices: US$120-180
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Address: 22 Moo 4 Srissoonthorn Road, , Phuket 83110
Other Contact: jennykhots@yahoo.com
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on Apr 4, 2006
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