Service could be better! and other Cairo, Egypt Hotel/Accommodation Reviews

This hotel should not be confused with the Marriott in downtown Cairo – from our experience this can happen when getting a local taxi!
Situated on the outskirts of this city, this resort style hotel is great place to relax by the pool or man made beach complete with wave machine to imitate being by the seaside. The golf course and club house are also popular with guests Cairo residents alike.
As one would expect from a JW Marriott the rooms are comfortable and well equipped. There are a number of restaurants and this is where we had problems. The main coffee shop, Mirage Café, provides a range of “international fare” and buffets for breakfast, lunch and dinner. The lunch and dinner buffets do change on a daily basis and are good value for money. The JW Steakhouse was an out and out disgrace and we did not pay for what was a very substandard meal (meat was very tough) with service to match. The Italian restaurant, Cucina, was OK (but not up to the similar eatery in the JW Marriott on Phuket). However the meals in both the steak house and the Italian were spoilt due to the lack of any reasonably priced imported wine (trouble with the supplier we were told).
The Golf Club house is open to hotel guests and they serve typical bar food (chicken wings , burgers etc) and they do show English Premier League matches and other televised sporting events. I had the wings and had an upset stomach afterwards.
Service in the hotel is friendly enough, but could be more efficient. Indeed one of the lasting impressions is of a very nice hotel but the staff and management could do better.
The Executive Lounge was average. They serve a reasonable breakfast with eggs cooked to order (the omelettes were just about OK). In the evening the hot snacks were quite nice with a complimentary bar serving Egyptian wine, cheap spirits that could be better and local beer which was about the best option.


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Theme: Hotel
Comparison: about average
Prices: US$120-180  » Currency Converter
Phone: 2-02-411-5588
Address: Ring Road Mirage City

There are two Marriott group hotels in Cairo; the JW a bit out of town and the Marriott in the centre of town overlooking the Nile.
This is a busy hotel and it has a number of restaurants, shops and casino within it is an oasis, albeit a busy one, from the non-stop activity of the city.
The swimming pool area is too small for the hotel so you have to get there early on busy days if you want to soak up the sun.
The food in the restaurants is “OK” at best; the JW Steak House served me a tasty and tender sirloin, but my wife’s rack of lamb was too fatty, the osso bucco in the Italian had a nice sauce, but the veal was on the tough side and so on.
The staff in the hotel were very helpful and the Executive Lounge is quite large and comfortable. The evening snacks were very nice and the breakfast included eggs to order. They serve alcohol in the lounge but it is not free.

Unique Qualities: There is a 24 hr casino on site.

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Theme: Hotel
Comparison: more expensive than average
Prices: US$120-180  » Currency Converter
Address: PO BOX 33,SORAYA EL GEZINA ST, Cairo, EG
Website: http://www.marriott.com/hotels/travel/caieg-cairo-marriott-hotel-and-omar-khayyam-casino/